Delivering Happiness: A Path to Profits, Passion, and - download pdf or read online

By Tony Hsieh

In his first ebook, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the web shoe shop - - explains how he created a company tradition with a dedication to provider that goals to enhance the lives of its staff, buyers, proprietors, and backers. utilizing anecdotes and tales from his personal lifestyles reports, and from different businesses, Hsieh presents concrete ways in which businesses can in achieving unparalleled luck. He info a few of the specified practices at Zappos, reminiscent of their philosophy of allocating advertising and marketing funds into the client event, the significance of Zappos's middle Values ("Deliver WOW via Service"), and reasons why Zappos's #1 precedence is corporate tradition and his trust that after you get the tradition correct, every little thing else - nice customer support, long term branding - will take place by itself. ultimately, supplying Happiness explains how Zappos staff really observe the middle Values to enhancing their lives open air of labor, proving that developing happiness and checklist effects cross hand-in-hand.

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Extra info for Delivering Happiness: A Path to Profits, Passion, and Purpose

Sample text

And” way of thinking to eliminate the paradox of humans being part of nature and yet autonomous. I will argue that this is the basis of modern thinking about the learning organization, most notably in the work of Peter Senge. Although Kant argued that humans are autonomous and so cannot be understood as parts of a whole, or system, this is just what the theory of the learning organization does. Senge’s framework provides a way of thinking about both participation in a self-organizing whole (systems thinking, shared visions and teams), ultimately of a nature harking back to the wisdom of the ancients, and the autonomous individual (personal mastery, mental models and visions).

We create in participative self-organization the meaning of the identities we have as persons in human bodies in numerous and varied groups and with each other in local situations in the movement of the living present. Outline of the book Part I of the book explores the scientific legitimization of leadership theory and argues that it is based on a systemic view of self-organization, which has important implications for ethics. The underlying model is that of the leader as detached, scientific observer of the organization, which eliminates the paradox of being both observer and participant in the organization at the same time.

In this way, too, both continuity and potential transformation are always simultaneously present. (Stacey, 2001: 89) What he is talking about here is participative self-organization in which both the individual mind and the group/social emerge at the same time. In this volume, in further developing Mead’s insight into the emergence of ethical motivation in the participative self-organization Stacey describes, I will not only be taking the perspective which he takes, that of “self/mind”, but also the perspective of “person”.

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