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By Stephen Barker; Rob Cole

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QXP:M04_BARK2328_01_SE_C04 17/10/08 09:14 delivering quality ■ ■ ■ ■ Page 49 49 The definition of a mandatory requirement is that if it’s not met, the whole delivery has to be rejected. Use this acid test to encourage your customers to be reasonable about what’s listed as essential. Agree the relative priority of optional add-ons. Treats aren’t of equal importance and you may have to sacrifice some in favour of others. Help your customers to understand the cost of items that are of marginal benefit.

Treats aren’t of equal importance and you may have to sacrifice some in favour of others. Help your customers to understand the cost of items that are of marginal benefit. Encourage them to consider dropping anything that’s poor value. Anything included in the fit-for-purpose baseline is non-negotiable. If time or cost pressures become acute, some treats will have to be dropped. Negotiating around quality One of the biggest problems you’ll face is an inflated set of mandatory requirements – in fact this happens on nearly every project.

Here’s the minimum set of information that we believe you should hold about your risks and issues. QXP:M03_BARK2328_01_SE_C03 36 17/10/08 09:14 Page 36 brilliant project management There’s other information that could be recorded for each risk and issue, but in our experience these are rarely used in a meaningful way. Additional items simply create ‘noise’ and an unnecessary overhead in maintaining the logs. One final word of caution: neither too much nor too little! Experience shows that project teams are reluctant to trawl through logs crammed with every risk and issue imaginable.

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